Billing and Usage
Understand quota consumption, remaining requests, and when to escalate billing questions.
6 min read
Use this guide to read billing usage data and plan limits correctly.
Purpose
This guide explains:
- Plan tier and monthly request quota.
- Billing window start/reset dates.
- Retry limits by plan.
- When to contact support.
Prerequisites and permissions
- Signed-in account with access to
Billing.
Step-by-step workflow
1. Open Billing
Billing shows:
- Tier (
BASIC,PRO,ULTIMATE,UNLIMITED) - Monthly usage and remaining requests
- Usage window (
usagePeriodStart -> nextReset) - Plan retry cap (
maxRetries)
2. Interpret monthly usage
- Limited plans show requests used, remaining, and percent.
- Unlimited plans still show usage counts, but no hard request cap.
3. Interpret retry limits
Retry entitlement is plan-based:
- Basic: 0
- Pro: 3
- Ultimate: 5
- Unlimited: 5
Important: retries only happen when an endpoint is configured with deliveryRetries > 0.
4. Refresh after traffic spikes
Use Refresh usage to reload usage after high-volume periods.
5. Escalate billing/account questions
Use Support with category Billing and include timeframe + expected/observed counts.
Expected result and verification checks
- You can identify quota headroom and reset timing.
- You know the retry cap available to your endpoints.
Common issues and fixes
- Usage looks stale: refresh and recheck after a short delay.
- Remaining requests unexpected: verify period window and recent relay traffic.
- Need commercial help: open support ticket with timestamps and endpoint IDs.